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Memberships buffer allowances are typically 3 or 5 hours depending on the size of the plan. If actual usage is below or above the agreed buffer around the reserved hours, we bill hourly for the total time worked. If usage falls within the buffer, we bill the reserved hours.
Examples
Plan: 5 hours; actual: 2 hours
You’re under the buffer. We bill for 2 hours (total time worked).
Plan: 5 hours; actual: 9 hours
Within buffer. We bill the reserved 5 hours.
Plan: 5 hours; actual: 11 hours
Over the buffer. We bill for 11 hours (total time worked)
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